ClientCadence support

For product questions, integration issues, billing questions, account access, or troubleshooting, email support@clientcadence.io.

We aim to respond to support requests within 2 business days.

To help us investigate quickly, include the feature or integration you were using, what you expected to happen, what happened instead, and any relevant error message.

Screenshots can be helpful, but please remove passwords, API keys, OAuth tokens, private keys, payment information, or other sensitive information before sending them.

For help installing or using the ClientCadence Slack integration, see the Slack integration guide. It covers installation, permissions, direct messages, app mentions, slash commands, History, disconnecting Slack, and troubleshooting.

You can also review the Slack integration overview to learn how ClientCadence fits into client communication workflows.

• Gmail: review the Gmail integration guide.
• GitHub: review the GitHub integration page.

For subscription, billing, upgrade, downgrade, or payment questions, review the billing guide or contact support.

For account access or deletion questions, contact support from the email address associated with your ClientCadence account when possible.

For information about security practices, review the Security page. For information about how ClientCadence handles data, review the Privacy Policy.

If you believe you found a security issue, do not include credentials or sensitive customer data in your first message. Contact support with a brief description so we can coordinate safely.

ClientCadence relies on third-party services such as Slack, Gmail, GitHub, authentication, hosting, billing, and AI providers. Provider outages, permission changes, rate limits, or policy changes can sometimes affect integrations or message delivery.